FAQ
Welcome to Yasmora's Help Center. Below are answers to the most common questions about shopping with us. If you still need help, don’t hesitate to reach out!
🛒 Orders
Q: How do I place an order?
A: Simply browse our website, choose the product you like, click "Add to Cart," then follow the steps to confirm your delivery details and place your order.
Q: Can I cancel or change my order?
A: Yes — you can cancel or modify your order before it is shipped. Once it’s out for delivery, cancellation isn’t possible.
💰 Payments
Q: What payment methods do you accept?
A: We currently accept:
Cash on Delivery (COD)
PayPal
Bank transfers
More payment options are coming soon.
Q: Do I need to pay before receiving my order?
A: If you're using COD, you’ll pay the delivery agent when the order arrives.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We ship to all cities in Morocco.
Q: How long does delivery take?
A: Delivery usually takes 1 to 3 business days after your order is processed.
Q: How much does shipping cost?
A: Shipping fees depend on your location and will be confirmed when placing the order or directly by our team via WhatsApp or message.
🔁 Returns & Refunds
Q: Can I return a product?
A: Yes, you can return a product within 7 days if it’s unused and in original condition.
Q: Who pays for return shipping?
A: Return shipping is usually paid by the customer unless the product is defective or there was an error in the order.
Q: How will I receive my refund?
A: Once we receive and approve your return, we’ll issue a refund, exchange, or store credit, depending on your preference and eligibility.
🕵️ Product & Quality
Q: Are your products original?
A: Yasmora products are carefully curated and inspected for high quality and luxury appeal. Every item is chosen with precision and care.
Q: What if my product is damaged?
A: If your product arrives damaged, contact us immediately with photos and we’ll resolve the issue as fast as possible.
📞 Support & Contact
Q: How can I contact you?
A: You can reach us via:
WhatsApp
We typically respond within a few hours during working days.